Order: Cancel Full Order [ORDCA2]

Guidance for Schema Version:

20.2

Definition of Capability

Airline

This capability allows the Seller to request cancellation of an entire Order.

Seller

This capability allows the Seller to request cancellation of an entire Order.

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Voluntary Servicing for full, partial cancellation and order modification:

• https://guides.developer.iata.org/v202/docs/voluntary-servicing-for-fullpartial-cancellation-and-order-modification

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

As of 19.2, full Order cancellations are carried out by entering the OrderID within the following function:

• /IATA_OrderReshopRQ/Request/UpdateOrder/CancelOrder/OrderRefID

This is a shortcut to cancelling all OrderItems within an Order, but the mechanisms for calculating refundable amounts and penalty fees are identical to the cancellation of single OrderItems, as described under the capability “Voluntary Servicing for full, partial cancellation and order modification“.

The OrderID is then repeated in OrderChangeRQ to confirm the cancellation:

• /IATA_OrderChangeRQ/Request/ChangeOrder/CancelOrder/OrderRefID

Full Order cancellations do not allow the passenger to retain residual values in the Order for further reshopping - this function incurs a cancellation of all services and processing of any applicable refundable amounts.

Note: Implementations based on releases prior to 19.2 may still submit OrderCancelRQ/RS message pairs for this capability. Another acceptable workaround would be to use OrderReshopRQ/RS and OrderChangeRQ/OrderViewRS message flow to cancel every OrderItem within an Order. This would still result in the cancellation and refund of an Order, but the Seller would have more visibility (thanks to the OrderViewRS) on amounts and details regarding cancelled OrderItems/Services and associated payments (or refunds from an Airline).

Airline

Seller

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.