Order: Cancellation [ORDCAN]

Guidance for Schema Version:

20.2

Definition of Capability

Airline

This capability allows the Seller to request cancellation of existing Order Items.

Seller

This capability allows the Seller to request cancellation of existing Order Items.

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Not available

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

As of v19.2 of the standards, cancellations of OrderItems are carried out using a combination of OrderReshopRQ/RS and OrderChangeRQ/RS. By simulating the cancellation via OrderReshopRQ/RS, the Airline can now return refundable amounts, residual values on any OrderItems and available options pertaining to the refund payment mechanism.

The process begins by entering the OrderID of the Order requiring the OrderItem cancellation:

• IATA_OrderReshopRQ/Request/OrderRefID

…followed by specifying which OrderItem(s) needs to be cancelled:

• IATA_OrderReshopRQ/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/DeleteOrderItem/OrderItemRefID

The Airline then proceeds to construct an Offer which reflects the Order cancellation, complete with differential values, presenting refundable amounts to the Seller.

• /IATA_OrderReshopRS/Response/ReshopResults/ReshopOffers/Offer/DeleteOrderItem

Once the Seller understands and agrees to the outcome of the cancellation, the Seller confirms this operations by repeating the OfferID into OrderChangeRQ, thus triggering a cancellation and refund:

• /IATA_OrderChangeRQ/Request/ChangeOrder/UpdateOrderItem/DeleteOrderItem/OfferRefID

If no preference on refund payment mechanism are passed by the Seller, the Airline will default the refund to the original form of payment.

Airline

Demonstrate OrderItem cancellation flow following post-19.2 schema capabilities.

Seller

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.