Order: Order changes through the Seller requiring a reshop [ORDRSH]

Guidance for Schema Version:

20.2

Definition of Capability

Airline

This capability allows the Seller to request a set of Offers as a replacement of or in addition to specific OrderItem(s) that include flights. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller.

Seller

This capability allows the Seller to request a set of Offers as a replacement of or in addition to specific OrderItem(s) that include flights. The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting reshop Offers may depend on additional qualifiers and context that may be provided by the Seller.

NOTE: System Providers will use the above definition that pertains to their customers for Capabilities Verification.

Links to EASD Implementation Guidance

Change of Itinerary:

• https://guides.developer.iata.org/v202/docs/business-functions-change-of-itinerary

Voluntary Servicing for full, partial cancellation and order modification:

• https://guides.developer.iata.org/v202/docs/voluntary-servicing-for-fullpartial-cancellation-and-order-modification

NOTE: Retailing Capabilities Verification Guidance will align to the published EASD Implementation Guidance at all times. From time to time when new guidance is published this will be updated and supersede any Retailing Capabilities Verification Guidance listed below.

Retailing Capabilities Verification Guidance

The reshopping flow from v19.2 and above consists of the following steps:

• Seller requests to add or replace existing OrderItems / Services. Seller also states whether they intend to get a refund for any residual values from a change or cancellation, or if they intend to later “respend” the residual balance: /IATA_OrderReshopRQ/Request/UpdateOrder/ReshopOrder/ReshopOrderChoice/ServiceOrder/DeleteOrderItem/RespendInd

• Airline constructs reshop Offers and includes

  • price differential, if Seller requested to replace a flight or ancillary.

  • residual values tied to the OrderItem being replaced or cancelled.

• Seller confirms operation through OrderChangeRQ by referencing OfferID from previous reshop response (with or without payment details).

Airline

Seller

NOTE: For all versions prior to that listed above (generally the most recent), the verification will be based on the guidance available for that version. In the case that no guidance is available, verification will be at IATA’s discretion.